Leaks on the residential customer’s side of the meter will be adjusted under the following guidelines:

a. The leak must be verified by a Tomlinson employee and verification of the repair of the leak must be completed.
b. A recalculated bill will be prepared giving an adjustment to all water used above the customer’s historic usage. (Historic usage shall be defined as the average usage of the preceding twelve (12) months, or actual period of service, if less than twelve (12) months.
c. The water used above the historic usage will be billed at the incremental cost of treating and purchasing the water, as determined by the West Virginia Public Commission.
d. Leaks occurring on the customer’s side of the meter that have not been repaired after notification by a Tomlinson employee will not be adjusted after the date of notification.

As per policy 4.4.c.1. of the West Virginia Public Service Commission, leaking commodes, dripping faucets, malfunctioning appliances and similar situations shall not constitute leaks, which entitle the customer to a recalculated bill. In order to protect the residential customer from an extreme loss, the Board of the Tomlinson Public Service District approved a recalculated bill for these type of leaks under the following conditions.

1. The leak and repair of the leak must be verified by the Manager.
2. The leak adjustment will only be for water used above three times the historic usage.
3. The water used after three times the historic usage will be billed at the incremental cost of treating and purchasing the water, as determined by the West Virginia Public Service Commission.
4. No adjustment will be made for water used after the customer has been notified of high
usage.